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Frequently Asked Questions
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What services does Patient Transportation LLC offer?Patient Transportation LLC provides reliable and comfortable non-emergency medical transportation services. We ensure safe journeys to medical appointments, prioritizing your well-being.
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How do I book a ride with Patient Transportation LLC?Booking a ride is simple. You can call our customer service at 205-291-3540 or visit our website to fill out the online booking form. Our team will promptly assist you with scheduling your transportation.
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Are your drivers trained for medical transportation?Yes, our drivers are experienced professionals with backgrounds in the medical field. They are trained to provide safe and compassionate transportation, ensuring your comfort and well-being.
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Is Patient Transportation LLC available for long-distance trips?Yes, we offer both short and long-distance transportation services. Please contact us to discuss your specific needs, and we'll make arrangements accordingly.
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How far in advance should I book my transportation?We recommend booking at least 48 hours in advance to ensure availability. However, we understand that medical appointments can be unpredictable, so we do our best to accommodate last-minute requests whenever possible.
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Are your vehicles equipped to accommodate passengers with special needs?Yes, our vehicles are equipped to accommodate passengers with special needs. We offer wheelchair-accessible vans and ensure a comfortable and safe journey for all passengers.
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What payment methods do you accept?We accept various payment methods, including credit/debit cards and electronic transfers. Payment details will be provided during the booking process.
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Can I bring a companion with me during the ride?Yes, you can bring a companion with you, provided there is enough space in the vehicle. Please let us know in advance so we can make appropriate arrangements.
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What if I need to cancel or reschedule my ride?We understand that plans can change. Please notify us by calling 205-291-3540 as soon as possible if you need to cancel or reschedule your ride. Cancellation policies and fees may apply, so we recommend checking with our customer service team for more details.
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